¶ Samsung HCF8000/HCU7000 Firmware/Functionality issues
¶ Summary:
The Samsung HCF8000/HCU7000 have issues resulting in:
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Guests may in some cases get stuck in the Samsung menu and TV has to be repowered in order to recover if the Otrum Remote is used.
Recommendations:
Only use the Samsung Smart Remote in room or do not allow opening of native apps.
Do not use the Otrum Remote. -
Using Samsung Smart Remote, the guests can get to the Samsung menu, but it can be recovered without rebooting. They can also modify settings unless properly configured.
Recommendations:
Do not allow opening of native apps.
¶ Affected Versions:
The issues described are present in version 1500.5. This version or later should be used.
Older versions can have additional issues.
The affected market versions are: T-NKLCDEUC_1500.5 (EU)
¶ Details:
Otrum QA (Quality Assurance) have seen the following issues with the Samsung HCF8000/HCU7000:
¶ Unwanted access to Samsung Menu
The Eden bar is a navigation bar implemented by Samsung giving the user access to settings, apps, and sources.
This navigation bar is normally not available when we run the Otrum application in the
TEP browser. However, we see that when the guest is using a native app, i.e., YouTube, Airtime, Bluetooth Audio or Screen Sharing, certain keypresses can open the Eden bar.
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Once the guest has opened the Eden bar, it is possible to change settings of the screen unless this has been disabled in the Samsung Standalone Menu.
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Selecting the TV source in the Eden bar will open the Samsung Channel List.
a) Once the Channel List is open, we need to select Home/Content to return to TEP. -
Pressing the Home button opens TEP again.
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The following keys will open the Eden bar while in the native apps:
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Source
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Options (Smart remote) -> Multi View
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The channel list button on the Samsung Smart Remote may open up the Samsung Channel List from certain native apps.
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Both the Quick Settings/More button and the Multi View button is disabled when using the Otrum application. However, it is possible to open the Quick Settings when in a native application. Therefore, it is important to remove the required quick settings items, as described in the installation manual.
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We see that it is possible for the guest to lock the TV on the Samsung Channel List when using the Otrum RC. This is because the RC has not implemented a key which uses the “Home/Content”-keycode.
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It is not possible to lock the TVs to the Samsung Channel List if the Samsung Remotes are used.
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Miracast is disabled because it is possible to exit the TEP application when enabling Multi View. The native Channel List will be opened after sharing screen and tuning TV using Multi View and the screen share is stopped from the device utilized to share the screen.
a) Once the Channel List is open, we need to select Home/Content to return to TEP.
It is recommended to use the Samsung Smart Remote Control if Native Apps are to be used.
¶ Recommendations:
Only use the Samsung Smart Remote in room or do not allow opening of native apps
¶ Recovery Methods:
The tables below show the screen's behavior when a certain key is pressed and how to recover from the new state.
| TV State | Key Pressed | Result | Recovery Method |
|---|---|---|---|
| Native application is open. | Settings Key is selected, then Multi View is selected. | Opening a multi view and pressing back button to exit multi view, then pressing back button to close the native application opens the native Samsung TV channels. | Home-Key will return to the Uniguest Application. |
| Native app is running | Ch. List | Samsung Channel List is opened, and TV tries to tune. | Home-Key will return to the Uniguest Application. |
| Samsung home menu or Eden bar is open. | Source is selected | TV goes to selected source. | Home-Key will return to the Uniguest Application. |
| TV State | Key Pressed | Result | Recovery Method |
|---|---|---|---|
| Native app is running | Source | Source bar is opened. Pressing left key opens Samsung Home menu. Selecting TV opens Samsung Channel List. | Content or Exit key will return to the Unigueset application. |
| Native app is running | Source | Source bar is opened. Pressing Source View opens Source View. | Back button returns to native application. |
| Samsung home menu or Eden bar is open. | Source is selected | TV goes to selected source. | Home/Content-Key will return to the Uniguest Application. |
| TV State | Key Pressed | Result | Recovery Method |
|---|---|---|---|
| Native app is running | Source | Source bar is opened. Pressing left key opens Samsung Home menu. Selecting TV opens Samsung Channel List. | TV must be powered off and on again. |
| Native app is running | Source | Source bar is opened. Pressing Source View opens Source View. | Back button returns to native application. |
| Samsung Smart Remote | Samsung Standard Remote | Otrum Remote | ||
|---|---|---|---|---|
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